Moving home

We've come up with some basic pointers to help you with the actions you may need to take when setting up your digital TV, broadband and home phone in your new home.

Before the move:

Firstly, if you already have a contract for digital TV, home phone or broadband, or a bundle of two or three services, check the Terms and Conditions. It may be that you cannot terminate the contract early, and will have to transfer your services to your new address or buy yourself out of your contract (sometimes a better deal is available which makes this worthwhile).

Check what services are available in the area you are moving to. Some regions may not offer the same digital packages that you currently receive.

Sometimes providers charge a one off fee to transfer their services to our new property. So again, check the Terms and Conditions so you know exactly where you stand with your supplier.

After the move:

Now that you've arrived in your new home, there are a couple of things you may need to do before your broadband, digital TV and home phone is up and running!

You'll need to check what type of phone line you have in your new home. If you don't have an active BT line, you will need to get one installed, which may mean paying an engineer. However, if you choose to sign up to a company like Virgin Media, who provide their own phone line; you will not need to re-connect the phone line.

If you do need a new BT phone line, then BT may ask you to sign a 12 month contract. This means you won't be able to transfer your line rental away from BT unless you want to pay a cancellation fee.

It will sometimes take a while to get your new digital TV, home phone or broadband packages once you've moved home and signed up - the phone line needs to be activated and details need to be registered.